Warranty

Frames

Our frames are covered by a lifetime warranty.

Parts

Our parts are covered by a two-year warranty.

Terms of Warranty

The following terms apply in each warranty case:

  • The warranty is valid for defects in materials or craftsmanship for the original owner. The warranty period starts when the product is bought from the final owner and it can only be used with the presentation of the original receipt.
  • For color and decals the warranty period is two years
  • The warranty is void in the following cases:
    • Bad use or misuse of the product
    • Use of the product different from what it was destined to do
    • Failure to follow the instruction (for example wrong tightening torque)
    • Neglectful or wrong maintenance
    • Wear and tear from accident or fall
    • Modification in the product or its specifications (color, changes in geometry, unacceptable additions)
    • Repair from unauthorized dealers
  • Third party parts are always covered by the warranty of its original manufacturer. Such warranty cases should be taken over the technical centers of those manufacturers.

Crash Replacement Policy

Any frame or parts involved in an accident and are damaged beyond repair, will be fully replaced with a 40% discount on the current price of the product. Owner will have to send us the damaged frame or part to get this discount.